Refund policy
Return Policy
By placing an order, please confirm that You have read, understood and accepted these following policy.
Cancellation
We accept order cancellation before the product is shipped or produced. We cannot cancel the order if the product is already shipped out.
We also offer order adjustment service if your order is not yet shipped out. If you want to make any changes to your order, welcome to email us at topdisplaynavi@gmail.com as long as it has not been shipped.
Return or Resend
Our policy lasts 30 days from arrival date. If 30 days have gone by since you received the item, unfortunately, we can’t offer you a refund or resend.
You have two options:
1 .Return: We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return process, we require a receipt or proof of purchase. Please contact our support team via topdisplaynavi@gmail.com for more information.
Return Address: Chuqian Wang
1595 reindeer Rdg Alpharetta 30005 GA
The return shipping cost will be paid by customer if over 30days . For quality related returns, return shipping cost is refundable. Items not meeting the above criteria will be considered ineligible for a return.
2.Resend:
if the item is faulty due to an error on our end (e.g. wrong item ).We are willing to resend the correct product for you.
If the item is defective due to transportation issues (such as damaged items).We can reissue new product for you under the premise that you bear part of the shipping cost